Contact GrindLab
How can we help?
Contact the GrindLab team for assistance with an order, delivery, return request, product information, or general business enquiry. Professional support for UK, EU, and international customers.
Customer support
Contact our team
For the fastest response, include your order number and the email address used during checkout.
Email address
info@grindlabresearch.com
- 01
Existing order
Include your full name, order number, and delivery postcode.
- 02
Delivery enquiry
Include your tracking reference and a description of the issue.
- 03
Damaged or incorrect order
Include clear photographs of the product, parcel, and shipping label.
Send a message
We reply during business hours, usually the same day.
Important returns information
Do not return parcels to our business address.
GrindLab operates through three separate warehouse and fulfilment locations serving the United Kingdom, Europe, and Germany. All returns must be authorised in advance. Contact us before sending a parcel so our team can provide the correct warehouse address and return instructions for your order. Parcels sent to our registered business address without prior authorisation may be refused, delayed, or returned to the sender.
Request return instructionsCompany information
GrindLab Research
- Trading name
- Grindlab Research
- Registered company
- ESPRESSO ESTATE LTD
- Company number
- 17195780
- Business address
- 23 George Street, Scunthorpe, DN15 6BG, United Kingdom
- info@grindlabresearch.com
Fulfilment network
Three dedicated routes
Dedicated fulfilment for customers throughout the United Kingdom.
European fulfilment supporting eligible destinations across the EU.
Dedicated Germany route designed around local delivery requirements.
Before contacting us
Help us resolve your enquiry efficiently.
Order support
Have your order number ready
Your order number lets our team locate your purchase and review its fulfilment history quickly.
Tracking support
Check the latest carrier update
Tracking can take several hours to activate after dispatch and may update less frequently during international transit.
Return requests
Wait for return authorisation
Never send a return without the warehouse address and instructions supplied by our customer-support team.